Terms and conditions of sale

1. Purpose

These Terms and Conditions of Sale ("Terms") govern the contractual relationship between Quentin Amat, sole proprietorship (hereinafter "TheraDawn" or "the Seller"), and any adult natural person purchasing a product on the site ("the Customer").

Any order implies the Customer's full and unreserved acceptance of these Terms.

2. Seller identification

3. Products

The products offered for sale are presented with their essential characteristics. Illustrative photographs are not contractual. TheraDawn reserves the right to modify its offer at any time.

4. Prices

Prices are shown in euros, all taxes included. The applicable price is the one in force at the time the order is confirmed. Any shipping costs are clearly displayed before payment is finalized.

TheraDawn reserves the right to change its prices at any time, it being understood that products will be invoiced based on the rate in force at the time of the order.

5. Order and payment

The order is final after the cart is confirmed, these Terms are accepted, and full payment is made. The accepted payment methods are :

• Credit card (Visa, Mastercard, American Express)
• Apple Pay
• PayPal

Transactions are secured by Stripe. TheraDawn does not store any banking data on its servers.

6. Delivery

Products are shipped internationally. The estimated delivery time is 3 to 5 business days from order confirmation. Shipping is free on all orders.

An email with a tracking number is sent to the Customer as soon as the order ships. In case of significant delay, the Customer can contact us at contact@theradawn.com.

7. Right of withdrawal

In accordance with article L.221-18 of the French Consumer Code, the Customer has a legal period of 14 days from receipt of the product to exercise their right of withdrawal without having to give a reason.

TheraDawn extends this period to 30 days. To exercise this right, the Customer must contact us at contact@theradawn.com with their order number. The product must be returned in its original packaging, unused and complete. Return costs are covered by TheraDawn (prepaid label provided).

For more details, see our Refund policy.

8. Warranties

The products sold benefit from :

• The legal warranty of conformity (article L.217-4 of the French Consumer Code) for 2 years from delivery
• The warranty against hidden defects (article 1641 of the French Civil Code)
• A 2-year manufacturer's warranty against manufacturing defects

In case of a defect, contact us with supporting photos at contact@theradawn.com. Depending on the case, we will provide a replacement or a full refund.

9. Customer service

For any question, claim or request for information, contact us at : contact@theradawn.com (reply within 24 business hours).

10. Liability

TheraDawn cannot be held liable for indirect damages resulting from improper use of the product. The Customer must use the device in accordance with the instructions provided in the manual.

The device is intended for domestic use. Any professional or commercial use is the Customer's sole responsibility.

11. Personal data

The data collected as part of orders is processed in accordance with our Privacy policy.

12. Disputes and applicable law

These Terms are governed by French law. In case of a dispute, an amicable solution will be sought first before any legal action.

In accordance with article L.616-1 of the French Consumer Code, the Customer can use the MEDICYS consumer mediation service free of charge : www.medicys.fr.

Failing an amicable resolution, the French courts will have sole jurisdiction.